pac code

[louise3911]

I need to request a pac code from my phone however each time I send PAC TO 65075 it states: hi from EE, my number is part of a multiple subscription account so you are not able to complete this request by text. What do I need to do to be able to get the pac code 

[XRaySpeX]

When you have multiple nos. on your a/c, as you do, you need to call CS for your PAC.

[louise3911]

to add to this I've called the number 07953 966 150 however I am unsure which option to select on the keypad 

[XRaySpeX]

Try calling CS on the Freephone no. (Opt 2) in my sig.

[Ali_A · Accepted solution]

Hi @louise3911 

As  @XRaySpeX mentioned, if you have multiple numbers on your account, you can only do this by logging into your online account or by calling us on 150 from any of your EE phones or the number found on our Contact us | EE page. 

When you call, select option 2 to use the standard menu options, and then choose the one for "thinking of leaving EE". 

You can find out more at How to request switching information | EE

Ali