number transfer

millie679
Visitor

‎04-12-2024 11:59 PM

I submitted an order for a new sim card online, im changing from sky to ee so i entered a pac code to keep my current number.

i received my sim card today but it does not have my current number on it?

how do i fix this, what do i do, i need my number!

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-12-2024 12:10 AM

Your no. should port within 1 working day of you activating your EE SIM on the EE network.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Lesley_W
EE Community Support Team

‎05-12-2024 10:58 AM

Hi @millie679 

Welcome to our community.

It is normal for the SIM to come with a temporary number for your number to transfer over to replace. Have you made a call or sent a text from the new SIM yet?

Lesley