keeping old number

Mactaylor77
Investigator
Investigator

Hi, I spoke to EE last week about moving to EE from sky, i gave her my pac code and she sent the sim out to me which I received today 9th Jan, I have just put the sim in my phone to activate it, the only message I have had at the moment was a Hi and welcome to EE, it's great to have you on board. When will I know that my old number is being moved to this sim

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

View solution in original post

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

Thank you, this is the first time of doing this, so didn't really know what to expect