keep the number

[Marcela1982]

I have a prepaid EE phone number, I bought a plan together with an EE cell phone but a new SIM came and I would like to keep the number I already have, is it possible?

[bristolian]

If you switch from PAYG to pay-monthly using switch to pay-monthly you will retain your number as a matter of course.

If you contact EE C/S on 150 they should be able to transfer your existing PAYG number across and replace your "new" number.

[XRaySpeX]

Did you buy a contract or a PAYG plan? Can you not just put your old SIM in the new phone?

[Marcela1982]

I bought a number from those sold on the market, I have had this number for 9 months, I entered the app and purchased a device along with a new monthly plan, today I received the device and a sim card with a new number but I wanted to continue with my number on this new plan

[bristolian]

If you want to keep your new PAYM plan but have your PAYG number transferred, then C/S on 150 should be your next port of call.

[XRaySpeX]

What does texting AL to 150 from the new SIM fully report verbatim (it is free)?

[Marcela1982]

sorry i don't understand what should i do? send text message?

[Marcela1982]

Do you have an email address where I can resolve this?

[XRaySpeX · Accepted solution]

Just text AL to 150 from the new SIM & tell us what it replies.

EE provide no email contact but we can help you with your query.