23-09-2022 11:16 AM
I have been sent a new sim card but it will not work.
04-12-2022 01:48 PM
New upgrades
04-12-2022 01:50 PM
No
04-12-2022 03:36 PM
Hi @Ramraj23
You can continue to use your old SIM card, if you want to?
Chris
21-12-2022 02:10 PM
Blocked puk
21-12-2022 02:12 PM
Hi @Gsinger,
Welcome to the EE Community. 🙂
Please see How do I unblock my phone with a PUK code?
Hope this helps.
James
14-01-2023 10:32 AM
New account. Sent 4G router with SIM card to work instead of broadband. Needs activating to work but no instructions!
14-01-2023 12:39 PM
Hi @Diana54.
If it's a new line you should just need to put the SIM card into the device and it will activate within 24 hours.
If you're having trouble I'd recommend calling our Customer Care team.
Jon
17-01-2023 09:15 AM
A lost phone so replacement simm for new phone
17-01-2023 09:17 AM - edited 17-01-2023 09:19 AM
Hi there @janejet123
Thanks for coming here.
If you need to register a replacement for a lost SIM card, please call us on 0800 079 8586 and the team will be happy to help.
Leanne.
17-01-2023 09:18 AM
HI
No still EE - yes we have the sim
