got a replacement sim but it still has no service

[Katehunt]

i had issues with my sim card-my phone wouldnt recognise that the sim card was in there- i put in my partners sim, which it recognised, and put my sim in his phone, but it didnt recognise it, so i know its the sim thats damaged and not the phone itself. 

i ordered a replacement sim, and have put it in my phone. its been 48 hours but it still has no signal or 4G. it said on the package that i dont have to activate it. i have tried restarting my phone mulitple times.

any help would be greatly appreciated!

many thanks

[Profile closed]

Hello @Katehunt 

I would call EE on 150 from your Partners phone as the Sim might not be activated.

[bristolian]

Are the symptoms the same in both phones?

[Katehunt]

I've phoned 150 and they have said to go into a store, so I'm in my way there now-fingers crossed they fix it!!!

Thankyou for your help