Transferring my number via PAC
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04-07-2024 08:06 AM
Morning, recently transferred from O2 to EE and purchased a plan on the 24th of June to which I am still waiting til this date to receive a sim card. Instead I was advised to go into store to get a sim card which I did. Sim card with the EE number worked fine until I used the PAC code to transfer my number on the 1st of July and now I have no signal and I am unable to use my new plan. I received a text on the 2nd confirming "PORT IN Requested Completed PORT DATE 3/7" but 2 days later I still have no signal.
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04-07-2024 08:17 AM
@Globex11 Have you restarted the device?
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04-07-2024 08:34 AM
Multiple times.
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04-07-2024 08:55 AM
Your next call should be to EE CS, either 150 from your phone or 07953 966150 from any other phone.
Try a manual network search first, just to check your issue isn't being caused by a local loss of coverage. That, or see if your phone regains coverage in another area.

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