Transferring my number via PAC

Globex11
Investigator
Investigator

Morning, recently transferred from O2 to EE and purchased a plan on the 24th of June to which I am still waiting til this date to receive a sim card. Instead I was advised to go into store to get a sim card which I did. Sim card with the EE number worked fine until I used the PAC code to transfer my number on the 1st of July and now I have no signal and I am unable to use my new plan. I received a text on the 2nd confirming "PORT IN Requested Completed PORT DATE 3/7" but 2 days later I still have no signal.

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Globex11  Have you restarted the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Multiple times.

bristolian
EE Community Star
EE Community Star

Your next call should be to EE CS, either 150 from your phone or 07953 966150 from any other phone.

Try a manual network search first, just to check your issue isn't being caused by a local loss of coverage. That, or see if your phone regains coverage in another area.