esim

amber61
Visitor

Recently got the 14 pro and on transferring the date over, the esim prompt changed numbers over and stopped older sim from working but the data transfer did include apps etc so i reset the bnew phone to re-do the transfer and now there is no option for esim transferral as the old sim card does not work. Any ideas?

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @amber61,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help you activate a replacement eSIM if you get in touch.

James