18-11-2022 11:04 PM
Recently got the 14 pro and on transferring the date over, the esim prompt changed numbers over and stopped older sim from working but the data transfer did include apps etc so i reset the bnew phone to re-do the transfer and now there is no option for esim transferral as the old sim card does not work. Any ideas?
19-11-2022 11:56 AM
Hi @amber61,
Welcome to the EE Community. 🙂
Our Customer Care Team will be happy to help you activate a replacement eSIM if you get in touch.
James