esim signal gone all of a sudden

[bhulkubt]

I am the treasurer of a charity and we have a business plan with 3 lines. Two of the lines are on esim. One seems to be working fine but since yesterday 1 has gone completely blank with no network at all. Please can you help as it is affecting the charity and its activities?

[bristolian · Accepted solution]

Restarting the phone in question would be a good first check.

You would need to contact CS if that fails to restore - if the phone is dual-SIM you could put a known-working physical SIM in to further identify whether the issue is with the SIM or the phone.

[bhulkubt]

Thank you. Did speak with CS and all sorted. It seems for some odd reason, the physical SIM got activated and so the eSIM was automatically deactivated.

[Leanne_T]

Thanks for coming back and letting us know @bhulkubt 

Leanne 🙂