esim problem

marymulhall
Investigator
Investigator

I messed up and now I have no signal nor sim. So I recently converted from a sim to esim. Tonight I clicked replace sim and tried doing that, I recieved the text but lost service so I went and messed with the settings. I can't get a replacement sim and not sure what to do now. It just says "Turn on this line: Activating". I can't seem to do anything.

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @marymulhall 

Welcome to the community.

Are you near an EE Store? If you pop in, they'll be able to help you re-set up the eSIM.

Chris

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1 REPLY 1
Christopher_G
EE Community Support Team

Hi @marymulhall 

Welcome to the community.

Are you near an EE Store? If you pop in, they'll be able to help you re-set up the eSIM.

Chris