eSIM

[Turbosoundman]

• Hi I am currently abroad and was told my eSIM would be activated 24 hrs after speaking to one of your advisers. 
  I have turned phone on and off but still no service 

[Katie_B]

Hi @Turbosoundman. 

Welcome to the community. 

We do recommend being the in the UK using the EE network to activate any SIM. 

Do you have a physical SIM with you?

Katie

[Turbosoundman]

Hi Katie 

I do not have a physical sim with me,

I told the person on the end of the phone I was going abroad. 

[Turbosoundman]

I only arrive abroad 3 hours ago as well. 
is there anything that can be done as I currently don’t have a phone and I am away working for at least 2 weeks. 
I have been a loyal customer since you were Hutchinson Telecom , I know the eSIM could have been activated straight away as well. 
please help 

[Katie_B]

Hi @Turbosoundman. 

a SIM can take up to 24 hours to activate. 

Did you download your eSIM?

Have you activated roaming on your account by texting ROAMING to 150 before leaving the UK?

Katie

[Turbosoundman]

Hi Katie 

I did download eSIM and activate roaming before leaving the uk

The eSIM was activated over 24 hours ago by one of you customer service people 

[Katie_B]

Thanks for confirming @Turbosoundman. 

Are you able to try manually searching for a network?

Katie

[Turbosoundman]

Yes Katie I am 

available networks are 

HT HR 

A1 HR 

TM HR 

[James_B]

Hi @Turbosoundman,

Was your eSIM up and running before you left the UK?

James

[Turbosoundman]

Hi James,

No it wasn’t