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eSIM

Chrisclaire
Visitor

‎03-06-2026 02:00 PM

I opened we acc  need to install my eSIM. I’m not at home in uk and need to install where do I get the QR code 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-06-2026 03:34 PM - edited ‎03-06-2026 03:34 PM

@Chrisclaire : If you are abroad you'll have difficulty installing an EE eSIM. You need to be in UK to do so.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Peter_W
EE Community Support Team

‎03-06-2026 04:07 PM

Welcome to the Community @Chrisclaire 

For all the details you need on how to install your EE eSIM, please check out our guide here:

Downloading and using an EE eSIM | Mobile Help | EE

@XRaySpeX is absolutely right here, though. If you're not within the UK at the moment, the activation of the SIM won't go through until you first connect to our network.

Peter