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eSIM

Bendolden89
Visitor

‎04-10-2025 07:31 PM

I ordered an eSIM earlier this afternoon, I received an order confirmation and direct debit information but no email with my eSIM.

 

I’ve downloaded the app and signed in but it’s saying my account is closed (I am a previous customer)

when will I get my eSIM 

2 REPLIES 2
lasek
Visitor

‎04-10-2025 09:02 PM

Same problem here , ordered esim and still dont recived , only confirmation emeil , will wait to tomorrow, if not gone receive , gone move to other network 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to lasek

‎05-10-2025 02:20 AM

@Bendolden89 @lasek , if you were customers previously and your account is saying closed, you will have to ring customer service to refresh your account and set it up again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful