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eSIM

billyrob
Explorer

‎17-06-2024 05:04 PM

I've just started a 24-month contract with EE and selected to use the eSIM for my mobile data, I was told I would be given the QR code when receiving my Email confirmation of the order. I've received the email confirmation but no eSIM QR code. I can not ring up as I have no mobile number as I'm trying to transfer my mobile number to EE from Vodaphone. 

please can someone help me with what I should do.

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎17-06-2024 05:08 PM

Hello @billyrob , 

Welcome to the community,

You first need to receive a physical SIM Card from EE before you can change ton an E-Sim, then you can request the QR Code for the E-Sim.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
billyrob
Explorer
In response to Schockwave

‎17-06-2024 05:12 PM - edited ‎17-06-2024 05:15 PM

Oh really. After I purchased I was presented with the screen with the QR code but I clicked it off by accident. When purchasing I also selected an eSIM card and not a SIM card so I'm unsure whether I will get a SIM card. 

If I selected eSIM card at checkout, will I be send a SIM card and a eSIM card  QR code?

0 Helpful