eSIM serial number

[Vinodhd]

I bought a ESIM yesterday and I’ve download it on my phone although I’ve been stuck trying to figure out what my eSIM serial number is, how can I find this and activate my eSIM. Thanks in advance.

[Fin02]

Hi there,

I'm assuming this is a EE SIM only esim plan?

If so then the serial number is normally underneath the QR code on the packet, they are normally 12 digits I believe

Make sure your phone is connected to the internet too, as eSims need a internet connection in order to install onto your device

Hope this helps!

[XRaySpeX]

Do you really need a serial no.? Isn't it just its mobile no. needed to activate a SIM? Text NUMBER to 150 to get it.

[Vinodhd]

I haven’t got any packet?

[Vinodhd]

It says I need to when activating my ee eSIM

 

[XRaySpeX]

Ah, OK!

[Michael_D · Accepted solution]

Hi @Vinodhd 

The serial number would only usually be needed if you had a physical QR code pack for the eSIM, which would be the steps that @Fin02 mentioned above.

If you don't have that, and you aren't up and running yet, I'd recommend giving our tech guides a call so the can look into this further.

Alternatively, you can visit an EE store, and if you are the account holder and have a driving licence or passport with you, they can activate an eSIM for you.

Michael