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eSIM download - possible scam?

southofnorth
Contributor
Contributor

‎05-04-2023 06:44 AM

On Monday I noticed on my iPhone that a new eSIM was pushed out. I tried to install it which in hindsight probably wasn’t a good idea especially as it took 24 hours to activate with the help of an agent . My question is, is it normal for an eSIM to be pushed out especially as I didn’t order it?  I don’t believe it was a scam as I hadn’t received an email or text 

0 Helpful
12 REPLIES 12
Christopher_G
EE Community Support Team
In response to muttsnut

‎08-12-2023 05:07 PM

I'm really sorry to hear that, @muttsnut 

I recommend continuing to discuss this with our Mobile Care team so they can look to find a solution to this with you.

Chris

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muttsnut
Explorer
In response to Christopher_G

‎21-12-2023 11:27 AM

The solution they have found is to demand the £250 of fraudulent purchases is paid by me, or I get cut off and thr ballifs sent round! Great way to treat your customers. Provide an easy method for criminals to run up huge bills, then pursue the innocent customer.

I'll be taking this to offcom, citizens advice, watchdog and as many other complaints avenues I can find. Thanks for nothing ee

 

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James_B
EE Community Support Team
In response to muttsnut

‎21-12-2023 12:23 PM

I'm sorry to hear this hasn't been resolved yet, @muttsnut 

Have you raised a complaint at any point?

James

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