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eSIM - changing phones

MrKnighton
Visitor

I have an eSIM in my IPhone 15 PM but I’m swapping to a Samsung S24 Ultra which also has one. 
Once I’ve wiped/formatted my iPhone how do I set up the eSIM in the S24? Do I need to notify EE or anything? Or is it a straightforward set-up?

1 SOLUTION

Accepted Solutions
Rach_H
EE Community Support Team

Hi @MrKnighton,

Welcome to the Community!

You aren't currently able to transfer your eSIM from an iPhone to an eSIM, but you can order a new eSIM code to be sent through to post in the EE app, or pop into an EE store and the team can get this set up for you.

Rach

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2 REPLIES 2
Rach_H
EE Community Support Team

Hi @MrKnighton,

Welcome to the Community!

You aren't currently able to transfer your eSIM from an iPhone to an eSIM, but you can order a new eSIM code to be sent through to post in the EE app, or pop into an EE store and the team can get this set up for you.

Rach

Chris_B
EE Community Star
EE Community Star

@MrKnighton  Always best to stay with a physical sim if there is no reason to use the eSIM.  You just move the sim from device to device.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.