can't transfer number to replacement iPhone

[mrwallie]

I have just received a new replacement phone for my damaged phone, I have backed up the new phone from I cloud but it won't transfer my number to the new phone. I had a e sim on old phone 

[Katie_B]

Hi @mrwallie. 

When setting up your new iPhone are you prompted to set up your eSIM? this can be found in the Choose a Data Plan screen in Quick Start.

Information on transferring your eSIM can be found HERE. 

Katie