SIM cards & Porting

Porting from eSIM to sim

I’m trying to port from Vodafone eSIM to ee physical sim. I’ve got the new ee sim and it’s in the phone but the number hasn’t ported across yet. I’ve spoken to ee and they say the sim hasn’t been fully activated and they can’t do it over the phone a...

iPhone 16 Pro eSim no service

I just bought an unlocked iPhone 16 Pro. During the setup, it asked if I wanted to transfer a physical SIM to an eSIM, so I did and followed the instructions, etc. But I've got 'No Service' showing, restarted the device and still nothing. So I popped...

Is it just Christmas?!

I am trying to move my family accounts from another provider to EE (broadband plus 8 sims). Had a great loooong chat with member of the sales team on 27th and 28th, gave my bank details and verbal agreement, they promised to call me back on 30th mor...

Resolved! Lost sim card

I’m currently travelling Thailand and have lost my SIM card. I’m back in 2 weeks and obviously need it back asap. Is there a way I can order one? I can’t get hold of anyone as it will charge me through the roof and they have no email.

Resolved! Request to change to a physical sim

I currently have an eSIM but have bought a new phone that cannot accept & need a physical sim. How do I get that without changing my number?

Resolved! Move existing EE contract to new store bought SIM card

Hello!I tried to replace my ESIM many times online, however, I cannot transfer it to my replacement IPhone.I do not have my old phone, I have no service or use of my phone number which is essential to me.My sister owns the contract, I cannot visit in...

Resolved! Activate Esim without text?

Hi, Currently on Holiday and would like to activate an esim as the actual sim is on our boat. I don't have access to the EE phone number to receive the one time text and my mobile with O2 doesn't have any signal. Is there any way to activate the es...

Resolved! Porting In Hasn’t Happened

I bought a new monthly sim and requested to port into EE at the time of ordering and the sim arrived last Saturday.When the sim was inserted a text message was received saying the port would be complete on {DD}{MM}.I presumed that as the request was ...

Resolved! I need a pack code

Trying to recover an old phone number

Hi, I have accounts linked to the phone number *****, I'm doing my absolute best to attempt to recover this number but everything I try is a roadblock, all I need is access to this number so I can update it on the linked accounts and get past this wh...