Forum Posts

Resolved! SIM Broken

Hi There,I have an EE Sim card that has stopped functioning. I can no longer call or text with it or receive calls or texts with it. However, the number that I have is very important to me. How do I go about getting  a new EE Sim with the same number...

My old BT Mobile SIM is still inactive

My elderly mother has been in hospital for around 6 weeks and, last Friday, it was clear her BT Mobile service was inactive.  After digging about amongst correspondence, it became clear that her existing direct debit arrangement with BT would not aut...

Port number request has been almost a week

I got an EE sim only contract, and received my SIM card almost a week ago.i got a pac code from Vodafone, and provided this to EE via 150 text service.All seemed fine. Have done this a number of times in the past, and has taken. Say to two at most. 6...

Number transfer

What are the technical issues ee are having re moving my mobile number from by to them and when will it be fixed

Resolved! Physical SIM after change to eSIM

I need to get an eSIM for my SIM-only contract - what happens to the phsyical SIM, can I keep it as a backup - or if I need to change back to a phone which doesn't support eSIM? Thanks.

Re: SIM card not working

I'm having the same issue, but how can you contact EE without a SIM card?I had to make a trip to one of your stores so that I could make the call and was told that the SIM would be activated today. It's been over 24 hours and the SIM is still not wor...