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Wrong number

Rebeccamed
Investigator
Investigator

‎01-12-2022 01:11 PM

Hi I moved to ee a week ago and brought my old number with me when I call or someone calls me it uses my number that I want but sending messages it sending out using the number that came with the sim and I can't receive messages unless someone uses the number that came with the sim 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎01-12-2022 01:20 PM

@Rebeccamed  what device are you using ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Rebeccamed
Investigator
Investigator
In response to Chris_B

‎01-12-2022 01:21 PM

A Samsung a51
0 Helpful
Christopher_G
EE Community Support Team
In response to Rebeccamed

‎01-12-2022 03:00 PM

When did your number port over, @Rebeccamed? Was the port date today?

If so, this should sort itself out by midnight tonight.

Chris

0 Helpful
Rebeccamed
Investigator
Investigator
In response to Christopher_G

‎01-12-2022 03:09 PM

No it was on the 28th
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Christopher_G
EE Community Support Team
In response to Rebeccamed

‎01-12-2022 03:22 PM

OK, thanks @Rebeccamed.

I recommend speaking to our Mobile Care team so that they can check everything from our side for you.

Chris

0 Helpful