Wrong number on phone after port

[djhart06]

Hello,

I've got the "wrong number showing on phone after port" problem and wondering if anyone has ever found a solution.

I have a Samsung galaxy A20e phone, brought my phone number back to Ee last Monday and all works ok ,correct number on calls and texts etc. But the phones sim card manager and about phone screen still shows the old number.

I've done a factory reset and a network reset to no avail,I've tried the sim in a Nokia phone and that also shows the old number, which suggests the problem lies with the sim card.

Phoned EE Tech but they just said to live with it.

I did think I might go to the shop to see if they could provide a replacement sim in the hope it works 

Has anybody had this annoying problem and got it sorted ?

Cheers,

Del.

[James_B]

Hi @Corky3,

Welcome to the EE Community. 🙂

Where are you seeing the incorrect allowance?

In My EE or in your phone's settings?

James

[Corky3]

In my phone's sttings.

[James_B]

Hi @Corky3,

So your phone can report your data usage more accurately, you'll need to input your billing cycle and data allowance.

If you need any help with this, please let me know which phone you're using.

Alternatively, you can track your data usage in the My EE app.

James

[TP27]

This process works.  I actually use an old Blackberry 30.

[Leanne_T]

Thanks for sharing @TP27 

Leanne 🙂

[ewiczka]

Hi, I'm green and don't get it, how you can edit a sim card?

[ewiczka]

I've done it, thank you 😊

[Kyiv]

Thank you 354 spent hours reading and reseting network swoping sims reseting nearly rest my phone I Phone did the trick👍💋