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Where do I get my replacement handset eSim QR code?

Hthoresby
Visitor

I took delivery of an Apple iPhone 14 Pro this morning. And as it was a replacement for a faulty iPhone I had to hand my old one over to the courier as I took collection of the new one. I don't use a sim card - I'm on eSim.
To 'Set up mobile services' I'm being asked to transfer from a nearby iphone or use a QR code. Given I don't have my previous phone to hand - and I can't make any phone calls. Where do I go to generate that QR code? Thanks

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Hthoresby  You’re going to have to call customer services so they can activate your eSIM for you.  A  QR code is to transfer a number from a Sim card to the eSIM.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.