Hello @iamtom ,
Welcome you the community,
Sim cards are sent out via second class post, so will depend on where you are and the weather as to when you will receive it, but normally should not take more than 4 days.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
