When to activate an esim when porting a number over?

NEILARM
Explorer

‎26-09-2024 09:56 AM

Morning all,

I have just signed up with EE, currently 3, I have the e-sim QR code. I am transferring my number over and would like to know when I should activate the e-sim? I want to maximise the downtime when my number ports over and I am worried that if I activate the e-sim now it will not work until transfer day?? Thank you in advance.

0 Helpful
3 REPLIES 3
Michael_D
EE Community Support Team

‎26-09-2024 12:53 PM

Hi @NEILARM.

Welcome to the community.

It is great to hear you are moving over to EE.

You can activate the eSIM at any time. It will start off with a temporary mobile number and be ready to use, then your number can be ported over to replace that number.

Did you give your PAC when taking out the new plan?

Michael

0 Helpful
NEILARM
Explorer
In response to Michael_D

‎27-09-2024 11:29 PM

Yes I did. I don’t think it has ported across yet.

can you check?

0 Helpful
Michael_D
EE Community Support Team
In response to NEILARM

‎28-09-2024 09:16 AM

I don't have access to your account here to check it @NEILARM, but it wouldn't port the number across until you have your SIM up and running. 

If you activate the eSIM today or tomorrow, and make a call from the temporary number, it would start the process to transfer the number, which would go through on Tuesday. 

Michael

0 Helpful