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What number do I use to link my products ?

ryansackett
Visitor

‎26-09-2023 10:19 AM

I’m moving 4 accounts from GiffGaff to EE, have completed the transfer form 4 times https://ee.co.uk/help/mobile/getting-started/keep-my-number/transfer-my-number-to-ee and have now received 4 texts prompting me to view my plan but when I follow the link and am asked for my mobile number, neither the number on the EE sim or  my original Giff Gaff number are accepted 

Can anyone help ?

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎26-09-2023 12:08 PM

Hello @ryansackett. 

Welcome to the EE Community. 

When did you first do the number transfers?

Are you trying to view your plans within your My EE account?

Does your GiffGaff SIMs still work?

Katie

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