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What customer service

Mrsaitch
Visitor

‎15-09-2022 05:22 PM

  • What an absolute nightmare!  Been trying to get to CS for over a week constant waiting sometimes over half hour to simply be disconnected!!!!! Are your staff deliberately dropping calls? I have 0 service after a port I am beyond frustrated.. absolutely ridiculous WERE ARE YOUR STAFF????!
0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎15-09-2022 05:36 PM

Hello @Mrsaitch ,

Welcome to the community,

Not sure why you are having difficulty getting through to customer service, I have never had to wait more than 20 minutes for someone to answer, but if they are very busy answering calls, then that could be why. 

Have you tried ringing them first thing in the morning?

Staff could be off sick, on holiday or answering other calls.

Anything we can help you with?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎15-09-2022 07:00 PM

Hi @Mrsaitch,

Welcome to the EE Community.

Have you restarted your phone since the port completed?

James