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Was told my contract would end when switching supplier - this didn't happen

codonn185
Explorer

‎28-03-2023 03:36 PM

A few months ago I switched mobile provider from EE, whilst not stuck in a contract with them. I was told they would stop taking payments. They have now been taking payments for last three months.

Obviously the SIM and data plan has not been used at all in this time, is there anything I can do?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎28-03-2023 03:40 PM

@codonn185 : Did you use a PAC from EE & give it to your new supplier? That's the way to cancel your EE contract when moving.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
codonn185
Explorer
In response to XRaySpeX

‎28-03-2023 03:49 PM

Yeah I provided the PAC number. Do you happen to know if there's anywhere I can find that PAC number again?

0 Helpful
Christopher_G
EE Community Support Team
In response to codonn185

‎28-03-2023 05:54 PM

Has the phone number transferred to your new network's SIM card, @codonn185? How long ago did you request the PAC? They're only valid for 30 days.

Chris