Want to add an EE eSIM as second line on iPhone

[Nightowl171]

I have an iPhone XS which is using the SIM port for my current provider and want to add my EE account as a second line, keeping my existing provider on the physical SIM card.

I want to use my EE account with an eSIM, but as I was sent a standard SIM card I need to know how to do it.  There does seem to be several helpful videos out there, but none (I can find!) that meets my specific needs.

When I asked about this, when I first approached EE, I was told I would have to register the SIM first, then change it for an eSIM, so I have to remove my existing SIM, install the EE SIM, convert that to an eSIM using the app or website, then reinstall the original SIM.

Have I got that right, please?

Thank you

[James_B]

Hi @Nightowl171,

Welcome to the EE Community. 🙂

Were you sent a paper QR code with your SIM?

James

[Nightowl171 · Accepted solution]

Hi James,

There was no QR code, no.

I was able to get this resolved after a 30 minute wait on the phone to EE tech support, though.

Thank you

[James_B]

I'm sorry that you had to wait to be connected with a member of the team @Nightowl171 

Happy to hear it is now resolved. 🙂

James