Used my PAC code to transfer to EE last week, number still hasn't transferred

[GentianGashi]

Used my PAC code on Thursday at 6AM. My new sim card arrived on Monday the following week. I immediately inserted my new sim card into my iPhone but it's now Wednesday and my number still has not transferred. Any ideas?

[Christopher_G · Accepted solution]

Hi @GentianGashi 

Welcome to the community.

The number should have transferred by midnight on Friday. Since this didn't happen, I would recommend speaking to our Mobile Care team on 150 so they can find out what's happened.

Chris

[Aftab1981]

PAC:*******

Mod edit: [please don't post personal information on the community].

[Katie_J]

Good morning @Aftab1981. 

Welcome to the community.

If you wish to transfer your number to EE please fill out this online form HERE. 

Alternatively, please give our customer care team a call on 150. 

Katie