Upgrading to a sim contract, will I have to change the SIM card

[tasha17y]

I have come to the end of my current EE contract which is £32 and want to change to an exclusive online offer which will make my monthly payments significantly cheaper. However, I have added the product through the upgrade route to my basket and it is saying "physical sim" - that to me makes me think I will be sent a new sim? This seems really antiquated as I am simply changing contracts. I have tried speaking to EE on the phone but they cannot see this offer as its an online exclusive. 

[tasha17y]

Thanks Leanne. Also I have a 4g Iphone 11 , so maybe that's why a new sim will come out but hopefully I can just keep the same sim in the phone as my phone isnt 5g. 

[Leanne_T]

Let me know how you get on after ordering and if a new SIM arrives @tasha17y 

Leanne 🙂

[tasha17y]

Hi Leanne, 

So ive upgraded and not really sure how to tell if I will be getting a sim or not?

[Leanne_T]

Hi @tasha17y 

You will get an email to let you know the SIM card has been dispatched, if this is being sent out to you. 

They can take 2-5 working days to arrive 🙂

Leanne.

[tasha17y]

Hi Leanne, 

I havent had any email to say a sim card is being dispatched so dont think one is being sent. 

[Leanne_T · Accepted solution]

Morning @tasha17y 

If you call us on 150, the team may be able to check if a SIM has been dispatched for you 🙂

Leanne.