Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to track order made 5 days ago...

philiploutsis
Visitor

‎30-06-2025 01:42 PM

I signed up for a new SIM-only deal five days ago, and I've had no update on the delivery.

  1. I've tried to track the delivery using the reference number and email that I received the confirmation receipt to receiving an error message "Oops! Your tracking timed out. Search again for the latest info on your order."
  2. The email receipt I received directly following the order included a phone number unrelated to me that they said they would use to send updates regarding the delivery. I'm not sure where that number came from, but it's not mine. Even using that number, I'm not able to track the progress of the delivery again getting that same error message.

How do I get an update on the progress of the delivery?

 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎30-06-2025 02:05 PM

  1. SIMs are sent by 2nd Class Royal Mail untracked. The w/end intervened.
  2. New SIMs initially come with a new no. until you port your own no. to it.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful