Unable to add eSIM as it says it is no longer valid

ManaliB · ‎16-01-2026

I have received the email for the eSim I purchased but when I try to add the eSim using the QR or manually, my phone says 'eSim Cannot Be Added - This code is no longer valid. Contact your network provider for more information'. I have an iPhone 15. Please help as I am in India and travelling to the UK tomorrow.

Chris_B · ‎16-01-2026

@ManaliB You’ll probably find you need to do this within the UK, in order to use a sim outside the uk it needs to be used within the UK first as it can not connect to a roaming network until activated within the UK.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎16-01-2026

@ManaliB You’ll probably find you need to do this within the UK, in order to use a sim outside the uk it needs to be used within the UK first as it can not connect to a roaming network until activated within the UK.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

ManaliB · ‎19-01-2026

I am in the UK now and seeing the same error when trying to add the esim!

Matt_124 · ‎19-01-2026

There should be a link to support if you are having trouble with your eSIM on the EE page when trying to download.

I believe it should be when logging in here, as long as this is where you purchased your SIM: https://ee.co.uk/mobile/travel-esim-uk