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Unable to add eSIM as it says it is no longer valid

ManaliB
Visitor

I have received the email for the eSim I purchased but when I try to add the eSim using the QR or manually, my phone says 'eSim Cannot Be Added - This code is no longer valid. Contact your network provider for more information'. I have an iPhone 15. Please help as I am in India and travelling to the UK tomorrow.

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@ManaliB  You’ll probably find you need to do this within the UK,  in order to use a sim outside the uk it needs to be used within the UK first as it can not connect to a roaming network until activated within the UK. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.