Unable to activate eSIM because I can't receive the activation message?

Sander_Koop · ‎09-07-2024

What nonsense is this?

My phone died, so I want to swap my eSIM to a spare device. But to do that, I need a code. Which is sent to - my eSIM. Which I can't activate. Because I need that code. Phoned 150. The only option? Go to an EE store, get a new physical SIM. Use that to generate a new eSIM?!

What absolute backwardness?!

Even after verifying my ID, the tech support (which is a term I apply begrudgingly to the idiot I spoke to) still can't bypass the requirement for the code?

Refluxer · ‎13-07-2024

I had exactly the same issue - see my thread here : https://community.ee.co.uk/t5/SIM-cards-Porting/Installing-an-eSIM-when-you-can-t-link-new-number-to...

I ended up phoning customer support, who were able to associate my new number with my online EE account. Once that was in place, I was able to log in to my EE account on my phone and download the eSIM from the download link provided.

View solution in original post

Chris_B · ‎09-07-2024

@Sander_Koop They can activate the eSIM from on their side if needs be.

This is one of the big problems with eSIM.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Refluxer · ‎13-07-2024

I had exactly the same issue - see my thread here : https://community.ee.co.uk/t5/SIM-cards-Porting/Installing-an-eSIM-when-you-can-t-link-new-number-to...

I ended up phoning customer support, who were able to associate my new number with my online EE account. Once that was in place, I was able to log in to my EE account on my phone and download the eSIM from the download link provided.