Unable to Download esim

[AR2025]

Hello

I have today been trying to download an esim to my pixel 9 however it keeps failing to download and I keep getting the following error in the EE App

 i am trying to swap over me my old phone which has an esim to my new one and this keeps coming up.

I have also tried to manually download the SIM but typing on the codes but these also fail.

Any suggestions or help would really be appreciated 

Thankyou

[Peter_W]

Hey there @AR2025.

Welcome to the EE Community 😊

Is the eSIM on your previous phone still working at the moment? 

Also is it WiFi, mobile data, or both you've tried downloading the new eSIM over?

Peter

[AR2025]

Hello @Peter_W 

Thankyou for taking time to reply to my message.

The esim is still working on my previous phone currently.

I have tried already downloading the esim over WiFi and also Mobile data (Vis hotspot on my previous phone).

Thankyou 

[Lesley_W]

Thanks for your reply @AR2025 

It sounds like you have tried everything we would usually suggest. I'd recommend giving our technical support team a call who will be happy to help.

Lesley

[nathanfernandes]

This has been an issue for years now and they still have no clue what's wrong. Do a quick Google search and you find so many people complaining. I have the same issue on my Pixel 9 pro XL, called up EE and they tell me it's been an issue only for a month lol

The only option is for my to go into a store which is inconvenient for me and the 2nd option is to charge me to send a QR code because they can't sort out their issues. 

I'd rather switch networks at this point

[bristolian]

---

@nathanfernandes wrote:

I'd rather switch networks at this point

---

Or use a physical SIM - these can be swapped between phones in a couple of minutes.

[nathanfernandes]

I am using a physical sim but that stops me from using a second roaming sim card on my phone..