Trouble porting esim on O2 to esim on EE

TwiceNightly · ‎31-10-2025

Hi there,

I joined EE on Wednesday and as part of joining I am porting my old number from O2 to EE. I submitted the PAC code, downloaded and activated my EE esim and it said it would take 1 working day for the port to complete.

Here I am on Friday and nothing has happened yet? I got a text this morning saying 'Great news, your EE services are now fully activated" but when I look in my phone settings my old number is still on O2 and my temporary new EE number is on EE.

I turned off the O2 esim and texted NUMBER to 150 from the EE esim to double check and the EE esim is still the temporary number.

Not sure what to do? Even though I'm pay monthly I have no access to live chat and if I call it's currently a 50 minute wait.

Help!

bristolian · ‎05-11-2025

@TwiceNightly wrote:
Perhaps somewhat conveniently for them they have asked me to wait until just outside my cooling off period!

If you've raised a fault during the 14day period, which takes beyond 14days to resolve, the period should be extended - providing this has been documented.

Sounds like a single-user-fault may have been raised, which suggests co-op between the donor & recipient network is being required. Or offline support.