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Transferring my number from BT

MARYANNE024
Investigator
Investigator

‎08-01-2023 04:31 PM

Hi l have put in my new sim card and was told it would take 2 hours to port my old number from BT but has not been ported yet 

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎08-01-2023 04:39 PM

Hi @MARYANNE024 

Porting doesn't happen at a weekend. 2 hours is best case but it can take up to 48 hours. The process will begin Monday. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
MARYANNE024
Investigator
Investigator

‎10-01-2023 05:14 PM

I have ported my old no but the my phone is displaying temp sim number hiw can l change this to my ported mobile no thanks

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XRaySpeX
EE Community Star
EE Community Star
In response to MARYANNE024

‎10-01-2023 05:17 PM - edited ‎10-01-2023 05:20 PM

@MARYANNE024 : It could take 2 working days from when you activated your SIM to complete the port as you did it on the w/end.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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MARYANNE024
Investigator
Investigator

‎10-01-2023 05:18 PM

I have ported my no but phone is showing temp sim number not the one that was ported over

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