I've just bought a new SIM free phone and put my old SIM card in it but it's not connecting to the network. If I put the SIM card back in my old phone it works again. The old phone was also a SIM free phone that I had bought separately.
How do I get the SIM card working with the new phone? Can't find an appropriate option when calling 150
Reboot the phone & do a manual search of Network Ops to select EE.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Think it may have been a case of user error 🙄 I tried sim tray 2 and it's working in there. Not sure why sim tray 1 wasn't working but I'm not going to question it! 😂
Dual-SIM phones often have the choice of which SIM is active for mobile data, outgoing calls & text messages - but both are active for incoming activity all the time.
Sounds like the phone may have a fault with SIM-tray 1. If you later come to want to use that, it will be harder to resolve than doing so now.
