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Transfer old phone number

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Mum2clare
Visitor

‎20-05-2023 09:34 PM

I was assured by my previous provider Plusnet that my old number would be transferred to my new provider EE . After reading info given it said allow 24 hours and your old number will be active but this is not the case. What should I do. Not a very good start to EE.

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Leanne_T
EE Community Support Team

‎21-05-2023 07:40 AM - edited ‎21-05-2023 07:41 AM

Hi @Mum2clare 

Thanks for coming here and joining EE. 

The number port would not complete on the weekend. If you submit the form before 5.30pm on a working day, we will endeavour to have your number transferred the following working day.

If your request is made after 5.30pm, or made on a weekend or bank holiday, your number will take two working days to transfer.

When did you receive the SIM and complete the number transfer? 

Leanne 🙂

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Leanne_T
EE Community Support Team

‎21-05-2023 07:40 AM - edited ‎21-05-2023 07:41 AM

Hi @Mum2clare 

Thanks for coming here and joining EE. 

The number port would not complete on the weekend. If you submit the form before 5.30pm on a working day, we will endeavour to have your number transferred the following working day.

If your request is made after 5.30pm, or made on a weekend or bank holiday, your number will take two working days to transfer.

When did you receive the SIM and complete the number transfer? 

Leanne 🙂