Transfer number from SMARTY to EE

[Baba2022]

I requested to have my old number transfer to EE. The phone came and the old number of SMARTY was working but now the transfer is taking more than 2 days. I tried to manually select EE but my Z4 rejected that. 

[Baba2022]

I requested to have my old number transfer to EE. The phone came and the old number of SMARTY was working but now the transfer is taking more than 2 days. I tried to manually select EE but my Z4 rejected that. 

[Chris_B]

@Baba2022    you got a phone from EE and you’ve put your new EE SIM card in that new device,  Is that correct ? 

[Baba2022 · Accepted solution]

Yes and I also sent the code that helps to transfer the line from smarty to EE. But now it looks like it has been done but the line isn't work as I can no longer dial out. 

[James_B]

Hi @Baba2022,

Welcome to the EE Community.

Is your old network SIM still working?

Have you put your new EE SIM in your phone to make sure it's activated?

James