Hello @Jimbob85 ,
Welcome to the community,
If you want to switch from 02 to EE and want to keep your number, you will need to get a PAC code from 02, which you would need to give to EE, once you have your SIM card from EE.
You can either do this by going into an EE high street store or online, but you will first have to log out and then click on shop and do it from there as a new customer.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
