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Text and calls different numbers

Jules2208
Investigator
Investigator

Hi I ported my number on 17th  to an iPhone 16e. It took 2 attempts and now my number is correct on calls but the sim number on text! My correct number will return message failure for texts but can answer calls !

5 REPLIES 5
Rach_H
EE Community Support Team

Hi @Jules2208,

Welcome to the Community!

When you go to Phone > Contacts > My Card, which number is showing?

Rach

The sim number, the incorrect number is showing
Rach_H
EE Community Support Team

Are you able to edit this and change it to the correct number @Jules2208?

Rach

I tried this but it wouldn’t save 

Chris_B
EE Community Star
EE Community Star

@Jules2208  Turn off iMessage and FaceTime and restart the device then check your number in settings>apps>phone if it’s now shows correct you can enable iMessage and FaceTime. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.