Teething problem with switch to ee

[Rach_Will]

I've moved 2 mobile devices to ee from bt a week ago. Both phones don't receive or call still. I can't ever call for help even though I'm at full bars. Please help. 

[Leanne_T]

Hi @Rach_Will 

Thanks for coming to the community. 

Have the numbers transferred from BT? 

Can you send texts and receive calls? 

Leanne 🙂

[Rach_Will]

Yes they have. 

[Leanne_T]

Thanks @Rach_Will 

Can you send texts and receive calls? 

What happens when you try and make a call? 

Leanne 🙂

[Rach_Will]

We receive text. When we call it reads calling then call ended

[Leanne_T]

Thanks @Rach_Will 

Does this happen in more than one area? 

Leanne.

[Rach_Will]

Yes

[Leanne_T]

Thanks @Rach_Will 

To get this looked into, please call us on 150 and the team will run some troubleshooting to help you further. 

Leanne.

[Rach_Will]

OK just a wee reminder. I can't call or would of done that to start with.

[Christopher_G]

Hi @Rach_Will 

Could you try our live chat service on the contact us page please? Hopefully they can help you.
Chris