Technical help

[Carllawrenson]

Hi there, I’ve just changed over from Vodafone and now have no signal, so can’t make calls or go online. I can’t seem to contact anyone for help as I can’t call them. I’ve briefly managed to connect through WiFi but can’t see anywhere to find help. The online chat isn’t showing up in the app. Any ideas?

[XRaySpeX]

For what product/service are you talking about?

[Carllawrenson]

Mobile sim only

[Carllawrenson]

I have a new sim only contract which isn’t working, I have no calls or internet connection.  I have briefly connected to WiFi but can’t contact anyone. Any ideas how to contact? The app chat doesn’t seem to be working. Just tells me to ring them which obviously I can’t do 

[XRaySpeX]

Are you on contract or PAYG?

[Carllawrenson]

Contract

[XRaySpeX]

You should be able to get Live Chat from the Help section of the EE app.

[Carllawrenson]

I can’t, I don’t have the option when I go into the help section

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Carllawrenson]

Thanks, no idea what any of that means though 😎