Stolen sim

Slysi123 · ‎08-01-2023

Need a new SIM card after my phone was stolen

Slysi123 · ‎08-01-2023

Schockwave · ‎08-01-2023

Welcome to the community,

Are you moving to another network or wanting to move to EE? Need more information to help you here.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Schockwave · ‎08-01-2023

@Slysi123 , have you reported that your phone and SIM card have been stolen? If not do this and you can then request a replacement SIM card, you will then get to keep your number.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Leanne_T · ‎08-01-2023

Hi @Slysi123

Thanks for coming here.

To report the SIM as lost, you would need to call us on +44 7953966250, and select the option for lost and stolen.

Our Mobile Care team will block the phone and SIM card for you and send you a replacement SIM card with the same number.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne.