Stolen phone

[Mambojerry]

My phone got stolen in Colombia, I bought a new phone and I need eSIM as my SIM card is not working 

[Chris_B]

@Mambojerry  Did you activate roaming on your account because you left the UK ?   If you did is that device unlocked to use any network SIM card ?  If your sim doesn’t work and roaming was enabled then having a eSIM will not make it work.  You also cannot  activate an eSIM while outside the UK especially if roaming isn’t enabled on your account.  

[Katie_B]

Hello @Mambojerry. 

Thanks so much for coming here. 

I am sorry to hear your phone has been stolen in Colombia. 

Are you still currently abroad?

If yes, is the phone you are putting your EE SIM into unlocked?

Katie 

[bristolian]

Did your phone work in Colombia between you arriving and it being stolen?