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Still no SIM card

Joanneh10
Investigator
Investigator

‎31-08-2022 01:45 PM

I ordered a SIM card last week contract on my account as a extra line, I still haven’t received it? I’ve tried to track order and it says that it’s unavailable and can’t do it. 
it was supposed to be for my daughter birthday tomorrow. Any ideas? I got a piece of paper in the post while I was away, husband says was nothing it in. Just said delivery note with the detail of the sim on

0 Helpful
7 REPLIES 7
Kirigaya_Kazuto
Star Contributor
Star Contributor

‎31-08-2022 01:48 PM

What phone does your daughter have? if it is eSIM compatible, you don't have to wait for a physical SIM to arrive 

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Joanneh10
Investigator
Investigator
In response to Kirigaya_Kazuto

‎31-08-2022 01:50 PM

I’ve just bought her a new one, her first phone from ao.com it’s a iPhone 12 mini

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Northerner
EE Community Star
EE Community Star

‎31-08-2022 01:54 PM

Hi @Joanneh10 

It's likely you won't receive it until the postal strike ends and the backlog is cleared. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Leanne_T
EE Community Support Team
In response to Joanneh10

‎31-08-2022 02:00 PM

Hi @Joanneh10

Thanks for coming here. 

SIM cards are sent by post and delivered by Royal Mail, this should arrive within 2-5 working days. No signature is required so you would be unable to track the SIM. 

Leanne. 

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Joanneh10
Investigator
Investigator
In response to Leanne_T

‎31-08-2022 02:02 PM

The sim was ordered on the 20th august

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Leanne_T
EE Community Support Team
In response to Joanneh10

‎31-08-2022 02:08 PM

Thanks @Joanneh10

In this case, please call us on 150 and the team will get this looked into for you 🙂

Leanne.

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Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to Joanneh10

‎31-08-2022 02:15 PM - edited ‎31-08-2022 02:41 PM

Great, that supports an eSIM - if you have the phone, sign in to your EE app and download an eSIM to the phone. this will get her up and running straight away and you won't need to wait for a physical sim

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