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No OTP from Santander after porting my number to EE

mrslarahenshaw
Visitor

‎31-08-2022 11:27 AM

Help please, i've just ported my number from Virgin media to EE - i'm not receiving OTP's from Santander, i've spoken to them and to the EE helpdesk who said i should be good to go but its still not coming through!

There was a 30 min wait on the ee helpdesk so not hugely keen to ring again, any help appreciated.

Thanks

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1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎31-08-2022 01:39 PM - edited ‎31-08-2022 01:40 PM

Hi @mrslarahenshaw,

Welcome to the EE Community. 🙂

When did your number transfer complete? If you still aren't able to receive your OTP 24-48 hours after the switch, please contact your bank to report the issue.

James

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