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Sim

Bea28
Explorer

‎28-11-2023 04:23 PM

Hi!

I order a sim on the 20th of November and I used my old number for them to contact me, but I didn’t realize that it was also the same day that my sim would expire, now I don’t have a working number for them to contact me, and now I also still haven’t received my order when they said that it would arrive 2-5 days, what should I do?

Please help.

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎28-11-2023 07:03 PM

Hi @Bea28,

Welcome to the EE Community. 🙂

I'm sorry to hear your SIM hasn't arrived yet. 

Our Customer Care Team will be happy to check the status of your order if you get in touch.

Thanks

James

Bea28
Explorer
In response to James_B

‎28-11-2023 07:10 PM

Hi!

like I said, I don’t have an active mobile number to contact EE, and I’ve been looking for ways to contact you in regards to my order, I didn’t even receive an email if it was dispatched or about its reference number.

 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎28-11-2023 09:32 PM

You can contact EE CS on 0800 0798586 from any working phone.